Terms and privacy policy history
Changes to the Snoop Terms – effective from 4 November 2024
We’re making some changes to our Terms to allow for changes we’re making to the Snoop service and how it operates, including our new Savings service which will be launched later in the year.
Key changes we’re making to the Terms:
- We’re amending the Terms to explain our new Savings service.
- We’re removing the Snoop Web App from service, so we have removed any mention of this.
Changes to the Snoop Terms and Privacy Policy – 29 March 2024
We’ve made some changes to our Terms and Privacy Policy to allow for allow for changes we’ve made to the Snoop service and how it operates, including our new Credit Score service.
Read the new Terms here Read the new Privacy Policy here
Key changes we’ve made to the Terms:
- We’ve amended the Terms to explain our new, free Credit Score service.
- We’ve explained that we may suspend or end your use of Snoop if your account is being accessed from specific locations which we deem a high security risk
See the previous version of our terms in operation between 27 July 2022 and 28 March 2024.
Key changes we’ve made to the Privacy Policy:
- We’ve making some changes to explain how we’ll use the personal information you provide when using our new Credit Score feature. We’ve explained it will be shared with Equifax and may be used to help us improve the relevance of products and services we let you know about.
- We’ve been clear about how we identify potential customer vulnerability and how we use this information to improve and tailor the service we provide.
- We’ve explained how we use your information to provide relevant insights and content in the Snoop apps.
- We’ve explained that we may use your personal information to help companies identify the types of consumers they may wish to market to (this won’t result in these companies marketing to you personally).
- We’ve been clearer about what information we keep for a period after you close your Snoop account, and that this is information is only used to respond to any follow-up customer service queries or complaints.
- When you haven’t logged in to the apps for a significant period, we’ve explained we’ll close your account and delete all data we hold about you. We’ll always attempt try to notify you first.
See the previous version of our Privacy Policy in operation between 27 July 2022 and 28 March 2024.
Changes to the Snoop Terms and Privacy Policy – 27 July 2022
We’ve made some changes to our Terms and Privacy Policy to allow for changes we’ve made to the Snoop service and how it operates, including our new Credit Card comparison service.
You can find the new Terms here You can find the new Privacy Policy here
Key changes we’ve made to the Terms:
- We’ve amended the Terms to reflect that you must connect at least one bank account or credit card to use Snoop.
See the previous version of our terms in operation between 1 December 2021 and 26 July 2022.
Key changes we’ve made to the Privacy Policy:
- We’ve made a very small number of changes to the Privacy Policy to cover our new Credit Card comparison service. We explain how we will use the information you give us and our partner Creditec Ltd to provide you with a service to help you compare different credit cards – as well as how we will use this information to improve your overall Snoop experience.
See the previous version of our Privacy Policy in operation between 1 December 2021 and 26 July 2022.
Changes to the Snoop Terms and Privacy Policy – 01 December 2021
We’ve made some changes to our Terms and Privacy Policy to allow for our new Web App service, and to give more info about the way we operate, which we think our users will find useful.
You can find the new Terms here You can find the new Privacy Policy here
Key changes we’ve made to the Terms:
- We’ve updated the Terms to cover our new Web App as well as our existing Mobile App.
- We’ve added some information about how subscriptions will work ready for when we launch Snoop Plus - a new subscription service from Snoop that will run alongside our existing free service (which will stay free).
- We’ve explained that Snoop is now available to over 18s only and what to do if you are under 18 or know someone using the service who is under 18.
See the previous version of our terms in operation between 30 January 2020 and 30 November 2021.
Key changes we’ve made to the Privacy Policy:
- We’ve updated the Privacy Policy to cover our new Web App as well as our existing Mobile App.
- We’ve improved the definition of ‘Personal data’ to make the Policy as clear as it can be.
- Where we reuse your personal data as part of you using the app, we’ve made it clear we’ll only do this if we’re using the data for the same purpose as when you gave it to us originally, or one that’s compatible with that.
- We’ve made it clear that when we share your data with a partner with your permission, they become the Data Controller.
- We’ve given more info on the services we use that might store your personal info outside the UK, so you’re aware of this. We’ve also explained how we ensure your data is protected when we do.
- We’ve said we may share your personal info with companies that we use to monitor security and help keep you safe.
- We’ve explained that any third parties we share your personal data with are subject to privacy and security obligations in line with this privacy policy and applicable laws. We’ve also reminded you that we may use anonymised, aggregated reporting and statistics about users of our Apps and website. We’ll share these with third parties for industry analysis (and we might be paid for this), and we’ll use them for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will ever allow our users to be personally identified.
- We’ve updated our Cookie policy to reflect the latest advertising channels we use, including Snapchat and TikTok.
See the previous version of our Privacy Policy in operation between 30 January 2020 and 30 November 2021.